At Montevani, we are committed to providing a secure, transparent, and reliable shopping experience for all customers worldwide.

This Return & Refund Policy outlines the conditions, limitations, and procedures applicable to returns, refunds, and exchanges.

By placing an order on montevani.com, you acknowledge that you have read, understood, and agreed to the terms set forth below.

1. Return Request Period

Customers may request a return or refund within 14 calendar days from the confirmed delivery date of the order, as indicated by the carrier's tracking information.

Requests submitted after this period will not be eligible for approval.

2. Refund Eligibility

To qualify for a refund, all of the following conditions must be met:

• The product must be unused, unworn, and in its original condition, with no signs of use, damage, or alteration.
• The product must be returned in its original packaging, including all accessories, manuals, labels, and inserts.
• The return request must receive prior authorization from the Montevani Customer Support Team.
• The item must be shipped exclusively to the return address provided by our support team. Returns sent without prior authorization or to an unauthorized address will not be accepted.

3. Non-Refundable Situations

Refund requests will not be approved under the following circumstances:

• Products showing signs of use, misuse, damage, or modification not caused by Montevani.
• Return requests submitted after the 14-day return period.
• Items returned without prior authorization.
• Incomplete return shipments or products missing original components.
• Failure to provide sufficient evidence when claiming a defective, damaged, or incorrect product.

Additionally, the following products are not eligible for refunds:

• Personalized or custom-made products
• Intimate or hygiene-sensitive items
• Final Sale, Clearance, or other non-returnable promotional items

4. Proof of Claim

For any claim involving a defective, damaged, missing, or incorrect item, customers must provide clear photographic and/or video evidence that accurately demonstrates the issue.

Montevani reserves the right to reject any claim when the evidence provided is insufficient, inconsistent, or does not support the reported issue.

5. Refund Process

All approved refunds will be issued exclusively to the original payment method used during the purchase.

Once the returned item has been received and inspected, customers will be notified by email regarding the approval or rejection of their refund request.

If approved:

• Refunds are processed within up to 10 business days.
• The time required for the refunded amount to appear in the customer's account may vary depending on the payment provider, card issuer, bank, or financial institution.

Montevani is not responsible for delays caused by banks, payment gateways, credit card issuers, or third-party payment processors.

6. Return Shipping

Unless otherwise required by applicable consumer protection laws, customers are responsible for:

• All return shipping costs
• Any applicable customs duties, taxes, or import fees
• Ensuring the package is securely shipped

Original shipping charges are non-refundable.

For security purposes, we strongly recommend using a trackable and insured shipping service, as Montevani cannot be held responsible for returned packages that are lost, damaged, or delayed during transit.

Exceptions

If, after inspection, the product is confirmed to be defective, damaged, or incorrect due to an error by Montevani, we may, at our sole discretion:

• Provide a replacement product, or
• Reimburse the reasonable return shipping costs.

7. Chargebacks & Payment Disputes

Before initiating a chargeback or payment dispute with your bank or payment provider, customers agree to first contact our Customer Support Team at:

support@montevani.com

Most issues can be resolved quickly through our support process.

Initiating a chargeback without first providing us with the opportunity to resolve the matter may be considered a violation of this policy.

Montevani reserves the right to submit all relevant documentation in response to any dispute, including but not limited to:

• Order confirmation
• Payment records
• Shipment tracking information
• Delivery confirmation
• Customer communications
• Any additional evidence supporting the validity of the transaction

8. Important Information

As a global e-commerce business headquartered in France, Montevani ships products to customers worldwide.

Because we work with international logistics partners, delivery times may vary depending on the destination country, customs procedures, local carriers, and other logistical factors.

Customers are solely responsible for providing accurate and complete shipping information during checkout.

Montevani shall not be held responsible for delivery failures, delays, or additional costs resulting from:

• Incorrect or incomplete shipping addresses
• Failure to collect the package
• Recipient unavailability
• Refusal of delivery
• Customs-related issues outside our reasonable control

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact our Customer Support Team:

Email: support@montevani.com

Website: montevani.com